FREECALL

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Just writing to say a very big thankyou for all your help throughout the process of purchasing our house at Kurrajong. Your patience (with my 100,000 questions), knowledge, dedication & professionalism were indeed a great help and made the process of purchasing a property a lot less daunting.

Thankyou

Rebecca Refalo and Darren Briffa

I would like the take this opportunity to thank you for all your help and efforts - you've been fantastic!! It has been a real pleasure to work with someone who knows their stuff as well as you do - and combines that knowledge with a great customer service ethos, which incorporations outstanding communication skills and regular feedback!!

I look forward to working with you again soon.

Cheers,

Nicky, VIC

Mark was able to find an excellent rate for me and and I filled out some papers and Mark did the rest. He was a fantastic help and offered support and advice. I would have no hesitation in recommending Mortgage Australia to all my friends and colleagues.

Thanks Mark.  

Anne Hart   South Lake, WA

Just a courtesy email to thank you for all your hard work. You made it easy for us and we appreciate your honesty in dealing with us throughout. I would thoroughly recommend your services to anyone and please send up some business cards, its the least we can do for you.

... As I've said before, the biggest problem is the banks do it all wrong! ...

... Anyway keep up the great work that you do. And by the way, I'd never heard of Mortgage Australia until I searched the Net! Thanks again for everything. I know you've done a great deal for us - above and beyond the call of your duty !!! People like you help to restore my confidence in people. After what we've been thru, its hard to trust anyone anymore!!! ...

... When we are ready to build on, we will be back in touch ...

Very kindest regards,

Helen, South Australia

Dear Peter,

We wish to express our appreciation for the level of help and for the professional manner in which you gave it as a Mortgage Consultant. We are particularly impressed by your non-pushy, non-biased approach to your work; and also for your comprehensive knowledge of the banking sector and real estate industry.

Thanks too for the 100% effort you put in at such a busy time of year ø the end of December.

We're confident as a result to recommend your service to friends, colleagues and family without reservation

Yours sincerely,

Mark and Mary Muss, Mullumbimby QLD

Dear Bill,

Construction of our renovation is well underway.  I would like to thank you for your professionalism.  We phoned three companies who provide mortgage broking services,  your response to our initial enquiry was immediate, you visited us at a time that suited us, you listened to our requirements, you responded swiftly and you delivered a suitable loan before the other two brokers even came back.

Bill your service was hassle free, customer focussed and it was an absolute pleasure dealing with you and Mortgage Australia.

Thanks

Ed Geldard, Ferny Creek, VIC

As an extremely busy person, I simply do not have the time to digest and assess the numerous options for home and investment loans from every bank. Don helped me navigate this maze in an easy-to-follow fashion. And Don keeps us informed of new opportunities. I have absolutely no hesitation in recommending his services to anyone contemplating a home or investment loan.

Professor Peter B, Lismore NSW

Dear Josh,

Thankyou very much for the ongoing assistance you offered in the purchase of our first home. We found you to be very professional, sincere and pleasure to deal with at all times. We will happily recommend you to our friends.

Regards,

John Bailey & Katie Scaife, Stirling WA

Dear David

  I am writing to you as head of the Mortgage Australia Group to inform you about the unbelievably high level of service and professionalism provided by one of your New South Wales agents. In recent weeks my wife and I have had the pleasure of dealing with this agent to arrange the refinancing of our home loan.

  The agent in question is Mr Paul Tuddenham who is based in Mittagong and who looks after our area, which is the Wollongong/Illawarra Region of NSW. During February/March I made several on line enquiries about home refinancing through several web sites, including Mortgage Australia. Paul responded to my enquiry via email and gently offered his services.

 In making my enquiries I fully disclosed that there were some blemishes on my credit file that were the result of some financial problems that had occurred over 6 years ago and since that time my credit record was clear if not very good. I was also quite specific and fussy up front about what type of home loan features I wanted.

 Only two brokers responded to my enquiries, one of whom was Paul. Initially, I declined Paul because another broker had responded first and had done some work on our behalf so I felt obligated to this other broker at the time. After some further contact, this other broker advised that no legitimate lender would deal with us because of my credit blemishes. I turned to Paul for a second opinion.

 Just to add a little more to the story, a few weeks earlier my wife and I responded to an unsolicited offer of home refinancing from a broker who claimed that we could pay off the balance of our home loan (around $220,000) in less than 8 years. We agreed to an interview with that broker who basically convinced us that it was an offer we could not refuse so we signed up on the spot. As part of the deal the broker charged us around $3,000 for his services as well as signed us up to a lender with an interest rate of 6.90%, which was higher than our existing lender.

 In the evening after we signed up I did some research and calculations only to find that we had been deceived in 3 ways:

1. We could not possibly pay off our loan on our current income and commitments within the 8 years as claimed.

2. We had signed up to one of the highest home loan interest rates on the market and,

3. That most brokers did not charge an additional fee because of the commission they received from the lender.

  I acted very quickly to terminate the agreement and, in the process, became very suspicious of and cautious about home loan brokers. By the same token, my research revealed that there were products on the market that offered a substantially lower interest rate than our current loan, that we could still dramatically reduce the term of our loan with careful budgeting and that most brokers provided a free service to borrowers. When making my abovementioned enquiries, I also made it quite clear that I was very suspicious of and cautious about home loan brokers due to the recent bad experience. Anyway, back to Paul.

 Paul responded to my request for a second opinion by stating that he had made some enquiries with lenders and felt that it was possible to get the product that I wanted from a reputable lender and that there was a way of working around my blemished credit history. My wife and I agreed to an interview with Paul.

 We had a 2-hour interview at our home on a Saturday afternoon. Paul gently, openly and I believe honestly presented to us a number of home loan options that met my clearly defined preferences. There was no hard sell and, in fact, Paul wanted to leave his information with us to think over first before committing to anything. It was my wife and I who Ôpushed' Paul to sign us up because the product was exactly what we had asked for and with a lender who was attractive to us because it was a local Building Society with whom we both already had our banking accounts.

 After our interview Paul began working on our behalf. He dealt with our lender at a senior level to overcome the obstacles and I know that our home loan application was initially declined but 'saved' due to Paul's intervention and tenacity. It was a long and tedious process, as we were required to overcome several obstacles set by the lender. My wife and I became discouraged through the process but Paul kept on working hard on our behalf and was continually reassuring that we would win out in the end. Finally, this week, we did win out by getting our home loan approved.

 I have had a lifetime of sales experiences, including a few years of working as a salesperson myself. Never have I met someone who has worked so hard and bent over backwards so many times in order to achieve an outcome for a client. Paul was an absolute pleasure to deal with and my only criticism of Paul is that he works too hard.

 I could go on indefinitely about Paul's personal qualities and the quality of his service but my simple point is that Paul worked 'above and beyond the call of duty'. He achieved a high level of credibility for the lending industry and especially your company. I am almost certain that the amount of remuneration that Paul has earned in negotiating our loan is far outweighed by the amount of effort and service that Paul provided. We were a case that most brokers felt was too hard to take on but Paul took on the challenge.

 I know that this has been a long-winded story but I believe that Paul deserves to be recognised and commended at least by your organisation, if not the home lending industry. I am certain that Paul would be embarrassed and reluctant to accept any recognition but he has achieved much more than simply getting a home loan approved.

 My wife and I will certainly be recommending your organisation and especially Paul to anyone we know who is entering the home loan market. We also hope to continue our relationship with Paul for future business.

 I trust that you will find some way of recognising Paul's qualities because he is a role model who has set a standard to be followed by other brokers.

Yours sincerely,

Tad Kiemski, Horsley NSW

Dear James,

A very late, belated "thankyou" for all your assistance to Brendan and myself in getting our mortgage organized. For first-home buyers, its quite a daunting experience, but your assistance made it relatively simple. So a big 'thankyou' from us and we'll be in touch soon as we're contemplating purchasing some more property.

Michell & Brendan Kosmer, South Lake WA

Dear Peter,

We can't begin to tell you how much we appreciate all your hard work, time and effort you put into helping us buy our first home. This would have never been possible without your dedication. We will have no doubt in dealing with you in the future and will be recommending you to our family, friends and associates, as I'm positive you will be as helpful and friendly as you were to us. We want to thankyou one more time for everything, we will never forget how much you put in to help us buy our home. It was a pleasure dealing through you.  

Thankyou

Kind Regards,

Kym Weatherstone & Garrett Howard, Gold Coast QLD

Dear Josh,

It is just over a month since we moved into our new address and both Jennie and myself would like to thank you for the efficient and expedient way in which you carried out the mortgage arrangements, also the advice which you freely gave regarding the purchase of our new property. We would have no hesitation in recommending you and/or your company, Mortgage Australia, to anyone seeking financial or mortgage advice. Again, many thanks.

Your sincerely,

Mike & Jennie Tucker, Yangebup WA

Thanks again.

Best Regards

Nerida, VIC

To whom it may concern,

My Husband & I would like to extend our thanks for the fast, efficient and professional manner in which you acquired for us, a Home Loan with HeritageÊ Building Society.

Kindest Regards

Margaret & Graeme Jordan, Ormeau Hills, QLD

I would like to take this opportunity to thank each and every one of you for the work you did for my recent purchase of property at Ballina. Not only were you able to provide an exceptional service individually, you all excelled by interacting with each other as a team. This made the whole process much easier and less concerning on my part. I sincerely appreciate all your help and once again, THANKS!! I hope to be able to do this with you again some day and will certainly recommend your services to others.

Kind regards, Peter H, Texas USA

You not only source home loans but help people to realise the equity that they have in their home and suggest how they can use this to their advantage. After making sure you understood my individual needs and my approach to risk, you investigated provider options and made recommendations about a provider that suited both my investment requirements and my every day banking needs. You organised all the details of the loan with a minimum of fuss. I have no hesitation in recommending your services to any person who appreciates the support and help of a true professional.

Alison C, Alstonville NSW

Thanks to Don, we live in an amazing place and realized one of our major dreams in life. We can say we had a lot of luck do be referred to Don - because we got 2 refusals before that and we almost gave it up. It was a pleasure working with Don - a caring and responsible service and also great results. We would highly recommend Don and his services for anyone that a professional / friendly / ethical and efficient service is important to him.

Danny and Mira T, Eureka, NSW

We appreciated your personalised assistance when we recently refinanced our mortgage. You really helped us to find a loan that suits our particular lifestyle & financial situation. We look forward to dealing with you again in the future.

Amber B, Byron Bay NSW

Serena, VIC

As newcomers to the minefield of buying land and building Don glided us thru the process with painless ease. The service was impeccable and I have no problems in recommending him to friends needing advice and use of broking services.

Jeremy P, Sydney NSW

Hi Rita and Ray,

I have been meaning to write and thank you for all your help during the loan application process as well as the excellent service we received

from your recommended lender throughout.  

It was so nice to have help from someone who knew what they were doing and could give us good advice about a lender that would suit our needs. On top of that, dealing with the lender in terms of moving all our banking over has been a dream compared with the nightmare we endured with our previous lender when we set up that loan, not to mention the dreadful experiences with their so-called "lending manager" towards the end.  

When I get some time I will probably write to compliment them on their processes and customer service (and I am flirting with copying it to our previous lender!!!).

Anyway, I will certainly recommend you guys to anyone interested in a loan of any kind as our experiences have been so good.

Kind Regards

Loretta (and John), Sydney NSW